Our products & suppliers
Orders, shipping and returns
Our orders typically ship out of Indianapolis within 1-2 business days. For orders within the USA you should expect to receive your order 2-5 days later. We offer free domestic shipping on all of our orders over $200.
We offer international shipping for an additional price which is to be calculated at checkout dependent on location. All international orders are shipped (DDU) delivery duties unpaid. Customs, duties, and any importation taxes or surcharges are the responsibility of the customer and are not included in the item price or shipping cost. Unfortunately these fees are outside of our control and we can’t calculate them prior to your order. All applicable fees will be collected by the carrier upon delivery. If duties and/or taxes are not paid for by the customer and there is a refusal upon delivery, we are unfortunately unable to refund the customer for their order.
We aim to ensure our customers' full satisfaction. If you aren't completely satisfied with your purchase, you may return your item(s) for store credit ONLY. Please use this link to start your exchange process: https://shopify.com/81114530073/account - Returns must be initiated within 14 business days of delivery. - The returned item(s) must be unworn and complete with tags, etc. Please check the bottoms of your shoes before initiating an exchange. If the bottoms of the shoes appear worn or have scratches they will not be accepted for an exchange. - Once your return is delivered, please allow 7-10 business days for your return to be processed. Once item(s) are received and inspected, upon the pass of inspection, store credit will be issued for returned items. You will receive an email confirmation once your return has been processed. - We are not responsible for risk of loss or damages during the return shipment. If returns are received worn or incomplete they will not be shipped back or credited. Please note: - Items purchased during seasonal sales or at any discount are final sale, and cannot be returned or exchanged. - U.S. customers will not be refunded for initial shipping costs. - International purchases are final sale. There are no returns and exchanges on orders placed outside of the US. If you have questions or concerns, please do not hesitate to email us at support@mikeandallen.com Read more
Product care
This is dependent on many variables such as how often you plan on wearing them, proper shoe care, storage, etc. Finding a suitable protectant and conditioner with proper cleaning and storage is of the utmost importance which is why we offer the finest products here at Mike & Allen to help you care for your footwear.
We offer and highly recommend a shoe tree to protect and maintain the shape of your loafer and absorb any excess moisture that could damage the integrity of the shoes interior. Our loafer is made from blake-stitched construction with a leather sole and will be able to be resoled at a local cobbler. If you take care of your loafer with the proper products, care, and storage you should be able to have this loafer for many years to come.
Driving loafers on the other hand are unfortunately unable to be resoled. That being said Mike & Allen uses a special sole we specifically designed that is exclusive to our brand and offers more tread and use than a classic pebble soled driving loafer. We did this with the intention of giving you the ability to get more wear and value for your money out of your driver. Lifespan will depend on a variety of factors including shoe care, conditioning/protection, storage, frequency of use, and the environment you’re wearing them. With proper care and maintenance we believe you will get a more than satisfactory amount of use from your driving loafer.